Course Description
Sponsored by:
![](data:image/jpeg;base64,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)
From the moment they become interested in your community, renters are embarking on a journey. The destination is their dream apartment. Offering a smooth experience can seal the deal. Being easily found in searches, answering all (prospect and resident) questions in a matter of minutes (not hours or days), and making it simple for applicants to verify their identities can make long-lasting positive impressions.
Learning objectives:
- Discover how to create smooth customer experiences despite staffing challenges
- Get a clear picture of fraud risk, warning signs and ways to protect yourself
- Learn how to leverage automation so you never miss opportunities
Review our course policies and procedures page for further information