Course Description
We are competing in an “experience economy” and each interaction creates a moment of truth for our customer. Join Dr. Debbie Phillips, CPM®, for an enriching course that explores strategies for increasing engagement and going deeper in fostering rewarding relationships. Business isn’t “hard,” what’s hard is navigating and managing relationships.
Learning objectives:
- Explore strategies for making meaningful connections
- Deliver the “3R’s” – Relationships, Relevancy & Rewards
- Measure ROI (Return on Investment) & ROE (Return on Energy)
Review our course policies and procedures page for further information