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Course

De-escalation Tactics: Tools for Challenges of Today

Member price:

$59.00

Your price:

$ 99.00

Location details:

Course Description

In today's climate of mandates, mask policies, and financial strain, volatile interactions are inevitable. The question is, do you and your team members have the tools to mitigate these interactions and defuse the situation? We will discuss empathy and how to implement the big eight tactics of de-escalation

Learning objectives:

  • Identify what are the challenges of today
  • Define situational awareness
  • Identify the stages of situational awareness
  • Identify body language danger cues
  • Learn what are the big 8 tactics
  • Learn key elements in being a master communicator

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