Course Description
As teams continue to recalibrate, increased emphasis is being placed on delivering superior service to our internal and external customers. Sound easy? Not hardly. Residents continue to have emergency service requests; employees are still juggling kids at home and other responsibilities; owners and clients are asking for updated proformas in record time and the list goes on! If you are looking for solid strategies on ways to engage your teams while maintaining your sanity, this course is for you.
This course addresses:
- The organization structure and leading remote teams
- Managing the “news feed” and staying ahead of the message
- Engaging employees and using empathy to create work/life integration
- Measuring performance holistically and creating meaningful key performance indicators
Review our course policies and procedures page for further information